Beth Israel Deaconess Medical Center, Outpatient Care Center

Creating a community-focused outpatient center that provides personalized and comprehensive care

Beth Israel Deaconess Medical Center (BIDMC) is a world-class teaching hospital of Harvard University in Boston. To meet the increasing demand for outpatient satellite centers, BIDMC expanded to the West Metro community to ensure residents have convenient access to high-quality, comprehensive healthcare services.


Using Lean strategies and interactive workshops to plan a new 28,000-SF outpatient care center, our team collaborated with BIDMC leadership and stakeholders to conduct value stream mapping and develop an efficient future state that promotes an ideal patient experience, maximizes throughput, and increases operational efficiency. Panning also identified flexible, right-sized adjacencies that accommodate peak scheduling demands across departments—offering a highly functional facility that meets current and future demand.


The outpatient center includes primary and urgent care, 20 medical specialties (including OB/GYN and women’s health, sports medicine, and occupational/physical therapy), imaging, lab, spine center, acupuncture and massage, and surgical specialties (including oncology, breast clinic, colorectal, and podiatry).


Boston, Massachusetts

Building Type

Ambulatory and Clinics


28,500 SF

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