User Experience

HGA's process engineers focus on understanding the user experience. Through a series of interactive workshops with invested stakeholders, we formulate a vision for the ideal user experience. Whether working with patients in a clinic, students in a classroom, or team members in an office workplace, we draw out the Voice of the Customer to create spaces that truly work.

"Nearly 93 percent of all thoughts are never voiced, and only seven percent makes it into the spoken word. Pair this with the knowledge that what people say they do is often not what they really do, and you quickly see the value of identifying the latent needs of users."

HGA User Experience Team