Up Close: Jennifer Klund

Jennifer Klund, AIA, ACHA, NCARB


What changes are driving the healthcare industry?

The Accountable Care Act is giving more people access to health insurance and healthcare services. Services are shifting toward wellness and preventive care to control cost, promote population health, and reimburse providers based on patient outcome.

What are the biggest challenges your clients face?

Healthcare organizations have to differentiate themselves from the competition with price, quality, location and convenience by bringing services closer to where people live and work. With a growing emphasis on outpatient care, healthcare organizations are adopting different delivery models outside a traditional primary care clinic to lower costs and increase convenience. Micro-clinics within retail outlets, wellness centers focused on nutrition and education, workplace health centers supporting employee wellness, and e-visits enabled by new technology, for instance, all promote convenience to improve population health and complement traditional clinic visits. Nurse navigators and care coordinators are n